1. Order Cancellation

• Cancellation Before Shipping: You may cancel your order at any time before it has been shipped. To request a cancellation, please contact our customer service team as soon as possible at shreebytejashree@gmail.com/+91-9820773379. Once your order is canceled, we will issue a full refund to the original payment method.
• Cancellation After Shipping: If your order has already been shipped, you will need to initiate a return instead of a cancellation (please refer to our Return Policy below).

2. Return Policy

We offer returns on most items within 2-3 days of receiving your order. Please read the guidelines below to ensure eligibility for a return:

• Eligible Items for Return:
• Clothing must be unworn, unwashed, and in its original condition with all tags attached.
• Items must be returned in the original packaging.
• Sale items or final sale products are not eligible for return unless they are faulty or damaged.
• Intimate items such as lingerie, swimwear, or bodysuits may only be returned if they are unused and in their original packaging.
• How to Initiate a Return:
• To return an item, please contact our customer service team at shreebytejashree@gmail.com/+91-9820773379 within 2-3 days of receiving your order.
• Provide your order number, the product(s) you wish to return, and the reason for the return.
• Our team will guide you through the return process, including issuing a return label if applicable.
• Return Shipping Costs:
• Customers are responsible for the return shipping costs, unless the return is due to a mistake on our part (e.g., damaged or incorrect items).
• We recommend using a trackable shipping service for returns, as we are not responsible for lost or undelivered return packages.

3. Refund Policy

• Refund Eligibility: Refunds are issued for items that meet the return requirements outlined above.
• Refund Process:
• Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.
• If approved, your refund will be processed to the original payment method within 7 business days.
• Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
• Partial Refunds:
• If the returned item is damaged, used, or does not meet the return requirements, we may offer a partial refund, or in some cases, refuse the return.
• Promotions and Discounts: If you purchased items using a promotion or discount code, the value of the promotion may be factored into the refund amount.

4. Exchanges

• Exchanging Items: We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item and place a new order for the desired product.

5. Damaged or Faulty Items

• Damaged or Defective Products: If you receive a damaged or defective item, please contact us immediately at shreebytejashree@gmail.com/+91-9820773379 within 2-3 days of receiving your order. We will offer a full refund or a replacement product, depending on availability and your preference.
• Incorrect Items: If you receive the wrong item, please contact us as soon as possible, and we will arrange for a return or exchange.

6. Non-returnable Items

The following items cannot be returned or exchanged:

• Final sale items or products marked as "non-returnable."
• Gift cards.
• Intimate wear (unless faulty or unopened).
• Custom or personalized items.

7. Order Modifications

Once an order has been placed and confirmed, we may not be able to modify it, including changing the shipping address or items in the order. If you need to make changes, please contact us immediately, and we will do our best to assist you before the order is shipped.

8. Customer Service Contact

If you have any questions or need assistance with returns, cancellations, or refunds, please contact our customer service team at:

• Email:shreebytejashree@gmail.com
• Phone: +91-9820773379
• Address: D-103, Real Heights-Sterling, Opp- Imperial, Madhuban Smart City, Vasai East. Pin :- 500615

9. Changes to This Policy

We reserve the right to update or modify this Refund and Cancellation Policy at any time. If any changes are made, the updated policy will be posted on our website, and the "Effective Date" will be updated accordingly.